Do you love helping users get the most out of digital products? Are you passionate about building strong customer relationships and driving adoption of engaging, creative technology? If that’s a “Yes!”, we’d love for you to join our team in Munich.
At Delightex, we’re passionate about empowering educators, students, and creators with easy-to-use, multi-platform tools that make learning through creation fun, engaging, and accessible to everyone.
We help teachers bring imagination into the classroom, enable schools to foster creativity at scale, and support resellers and partners in delivering innovative learning experiences worldwide.
Our team values curiosity, diversity, and bold ideas — we build with joy, collaborate with purpose, and celebrate the people who make learning creative and inspiring every day.
We’re looking for a proactive, empathetic, and analytical team member to help us scale and support our growing user base of educators, schools, and creators. Reporting directly to the Product Lead, you’ll bridge customer insights with product decisions, ensuring every user finds success and delight in Delightex Edu.
Onboard new teachers, schools, and partners to ensure successful product adoption.
Build and maintain strong relationships with key customers (and potentially resellers), acting as their main point of contact.
Collect and analyze user feedback to inform product improvements and feature prioritization, maintaining a structured pipeline and dashboard of feature requests to represent the voice of the customer.
Monitor account health, engagement, and retention metrics, proactively addressing churn risks.
Collaborate with Product, Design, and Engineering teams to enhance user experience and scalability.
Develop scalable customer success processes, playbooks, and self-service resources.
Represent the “voice of the customer” in product planning and roadmap discussions.
Bachelor’s or Master’s degree in Business, Education, or a related field (or equivalent experience).
3+ years of experience in Customer Success, Account Management, or Product-facing roles.
Strong communication and relationship-building skills, ideally with educators or SaaS users.
Analytical mindset with experience using data tools (e.g., Amplitude, Mixpanel, or CRM dashboards) and low-code/no code softwares (Make, Zapier, n8n, Airtable, etc)
Excellent English communication skills
Experience working with EdTech or SaaS platforms.
Understanding of product metrics and user journey mapping.
Familiarity with teacher communities or digital learning ecosystems.
Please note, due to the large amount of applications we receive on a daily basis, we are not able to give status updates. If you are invited to an interview, you will generally hear from us within 2-3 weeks of submitting your application. Thank you for your understanding!
